Most technology product companies today insist on open communication between the Product Managers in the organization and the Support staff. This helps the overall product roadmap and quality in many ways. Here are a few others who think on the same lines ….

Jeff Lash’s tips on Product Management:

http://www.goodproductmanager.com/2007/05/07/learn-from-your-support-staff/

Adrienne Tan’s tips on Product Management:

http://www.brainmates.com.au/?p=109

How often do your product managers talk to your support staff? I would like to hear from you …